aq33's Privacy Policy

aq33 ("we", "us", or "the platform") provides a trusted online entertainment service for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how aq33 collects, uses, stores, and protects your personal information.

By using aq33's services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please stop using our services and contact our support team with any questions.

aq33 collects various types of information to provide you with the best possible service. This information is collected from three main sources.

1.1 Information You Provide

When you register with aq33 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Residential address
• Login credentials (username and encrypted password)

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit history and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (how you arrived at our site)

1.3 Transaction Information

To ensure the security of your financial activities, we collect:

• Deposit and withdrawal history
• Gaming activity and bet history
• Bonus claims and wagering records
• Account balance changes

aq33 uses your personal information only for specific and legitimate purposes. We never use your information unnecessarily or without authorisation.

2.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (minimum ৳200 deposit and ৳500 withdrawal)
• Providing and tracking bonuses and promotions
• Managing VIP membership
• Personalising your gaming experience

2.2 Security and Compliance

• Fraud detection and prevention
• Age verification — service is provided only to those aged 21 or above
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring responsible gaming
• Preventing unauthorised access to accounts

2.3 Communication and Support

• Providing 24/7 live chat support in Bengali
• Sending transaction-related notifications
• Communicating important service updates
• Promotional offers — only with your consent

aq33 uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Performance Cookies: Monitor site speed and performance.
• Preference Cookies: Remember your language, theme, and gaming preferences.
• Analytics Cookies: Analyse user behaviour to improve our services.

3.2 Managing Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies may cause some features of aq33 to not work properly. Cookie technology is used for analytics and marketing purposes only with your consent.

aq33 never sells your personal information to third parties. However, we may share information in certain circumstances.

4.1 Service Providers

To maintain the quality of our services, we work with trusted third parties, such as:

• Payment processors (bKash, Nagad, Rocket, Upay)
• Cybersecurity and fraud prevention services
• Customer support technology providers
• Cloud storage and server services

All such partners operate under strict confidentiality agreements and may not use your information for any other purpose of their own.

4.2 Legal Obligations

In the following situations, we are legally required to share information with the relevant authorities:

• Court orders or lawful requests from investigative bodies
• Financial crime or money laundering investigations
• Matters relating to national security or public safety
• Matters relating to the protection of minors

4.3 Business Transfers

If aq33 merges or becomes subject to an acquisition, user information may form part of the transferred assets. In such a situation, we will notify you in advance and the new entity will be required to comply with this Privacy Policy.

aq33 uses industry-leading technology and practices to protect your information. Our security framework operates on multiple layers.

5.1 Technical Safeguards

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Sensitive information stored on our systems is protected with the highest level of encryption.
• Firewall and Intrusion Detection: Active monitoring to prevent unauthorised access.
• Two-Factor Authentication (2FA): Available for additional security.
• Regular Security Audits: Periodic reviews conducted by external experts.

5.2 Organisational Safeguards

• Only authorised staff may access your information
• All staff are bound by confidentiality agreements
• Regular staff training and security awareness programmes
• A plan is in place for immediate action in the event of a data breach

aq33 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for an extended period in accordance with legal obligations.
• KYC Documents: Retained for a set period after verification.
• Support Conversations: Retained for a limited time after the issue is resolved.
• Marketing Preferences: Deleted as soon as you withdraw your consent.

Once the set retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

As a user of aq33, you have certain important rights over your own personal information.

7.1 Right of Access

You may find out at any time what information we hold about you. To do so, send a request to [email protected].

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will act on your request promptly once it is received.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

aq33 provides services only to individuals aged 21 or above. We never knowingly collect or process information belonging to minors.

• Age verification is mandatory at the time of registration
• Additional KYC verification is carried out in cases of suspicion
• If a minor's account is found, it is closed immediately
• The associated information is permanently deleted

If you believe any minor is using the aq33 platform, please notify us immediately at [email protected].

aq33 may update this privacy policy from time to time — due to changes in services, legal requirements, or security improvements.

9.1 Notice of Changes

• For important changes, we will notify you at your registered email address
• The "Last Updated" date will always be shown at the top of the policy
• Continuing to use the platform after any changes will be considered acceptance of the new policy

9.2 What You Should Do

We recommend that you visit this page regularly. If any change is not acceptable to you, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

We take all privacy-related requests seriously and try to respond as quickly as possible. aq33 is committed to always being by your side and ensuring a safe and transparent gaming environment.